Shipping Information


FREE SHIPPING WITHIN NZ AND AUS!
All orders over $100 (including gst) will be shipped free of charge within NZ – no strings attached!

DAILY DISPATCH
We pride ourselves on a same day dispatch policy on all orders placed before 3pm each day Mon-Fri. This schedule may vary slightly during extremely busy times such as public holidays. In most cases your products will be shipped immediately during business hours.

STANDARD SHIPPING
All New Zealand orders are shipped / tracked through NZ Post, and can be expected between 1 and 3 working days.
All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended.
Please ensure you use the address that you will be at during working hours.
Vape Factory will not take responsibility for any lost or stolen packages for any non-signature orders.

NEED HELP?
If you are confused or stuck in any way, we are more than willing to help. Feel free to contact us and we will help to step you though the process.

Warehouse hours are Monday to Friday 10am – 5pm (NZT)
NZ Phone: +64 9 8870448
International Phone: +61 2 43063213
Email: support@prefixx.co.nz